1. Overview
At WellVio, we’re committed to supporting your well-being and satisfaction with our rehabilitation and therapy services. Please read the following policy carefully to understand your rights and responsibilities regarding refunds and cancellations.
2. Eligibility for Refunds or Cancellations
- Cancellation Before First Session
You may cancel or reschedule your appointment without penalty up to 24 hours before your scheduled session. - Late Cancellations
Cancellations made between 24 to 4 hours before your appointment may incur a 50% fee of the session cost. - No-Shows or Last-Minute Cancellations
Cancellations with less than 4 hours’ notice, or failure to attend without notice, are non-refundable.
3. Refunds Policy
- Refund Requests
If you are dissatisfied after your first session or decide therapy isn’t right for you, contact us within 3 business days after your session to discuss potential refund options. - Service-based Adjustments
Because we offer service-based care, refunds will be evaluated on a case-by-case basis, taking into account the therapist’s time and preparation.
4. Rescheduling Policy
- Rescheduling Window
You may reschedule your appointment free of charge up to 24 hours before your session. - Rescheduling Fees
Rescheduling within 4 to 24 hours may result in a 25% fee. Rescheduling less than 4 hours before your appointment may be treated similarly to a late cancellation.
5. Defective or Unfulfilled Services
If there’s an issue such as a missed session due to provider error, please contact us within 72 hours. We will strive to make it right—either by rescheduling at no cost or offering a refund, depending on the situation.
6. How to Request a Refund or Cancellation
- Contact Support
Email our team at [[email protected]] or use the contact form on our website. - Include Details
Provide your full name, session date, therapist (if applicable), and reason for your request. - Timeline for Response
We’ll confirm next steps within 3 business days of receiving your request.
7. Modifications to the Policy
We may update this policy at any time. Any changes will take effect immediately upon posting to our website. Continued use of our services indicates your acceptance of any updates.
8. Contact Information
Questions or concerns? Reach out to us at:
- Email: [email protected]
- Phone: +398 XXX XXXX
- Address: United State
